How should a new employee respond to a student expressing frustration?

• A. By telling the student to calm down
• B. By providing reassurance and listening empathetically
• C. By ignoring the student's feelings
• D. By changing the subject to a different topic

Answer: (B)

Providing reassurance and listening empathetically to a student expressing frustration is the most effective response. This approach demonstrates that you value the student’s feelings and are willing to support them in their learning journey. When frustration arises, it’s important to acknowledge the student's emotions and allow them to express what they are feeling. By actively listening, you create a safe space for open communication, which can help the student feel understood and more at ease.

Such a positive interaction can also build trust between the student and the instructor, making the learning environment feel more supportive and welcoming. This strategy often encourages students to overcome challenges, as they feel supported and more confident to ask questions or seek help.